Customer Care

Whilst we try hard to ensure we are always giving the highest standard of customer service, we know at Pink Elephant that things can go wrong from time to time. We encourage you to let us know when things are not going right.

The following explains how you can reach out to us.

How to Complain to us

We know most problems can be sorted by just having a chat. So why not pick up the phone and have a chat. If your busy with juggling commitments then drop us an email and one of our team members can get back to you within 24 hours. Our contact details are below:

Telephone: 01274 288 620

Email: complaints@pinkele.co.uk

Post: Pink Elephant, Legend, 173 Sunbridge Road, Bradford, BD1 2HB

We understand that life can get busy, so we have created a quick and easy complaints form below. Fill in the form and then leave it to us to help you resolve your issue.

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Complaint form

Nameyour full name
Contact number
A little about your complaint
Additional notes
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How we deal with complaints

We have a dedicated customer service team who will deal with any issues, no matter how big or small the issue is! We will make sure we have a second opinion with any investigation to make sure you are getting a fair approach. We aim to make sure issues are dealt with within 5 working days.

If we haven’t been able to resolve the issue within 4 weeks, we will write to you to let you know of where we currently stand. If after 8 week this issue hasn’t been dealt with we will provide you details for the Property Ombudsman Service to make sure an amicable solution can be reached.

The property Ombudsman is a free service, which has been set up by the government to resolve disputes between consumers and firms. They can be contacted at the following:

The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP

https://www.tpos.co.uk

Telephone: 01722 333 306

You must refer complaints within a period of 6 months for it to be a valid claim.